Building RapydKlaims full time, and the person who runs the demo. If you want to push back on how any of this works, that is the call to book.
About
The bottleneck is paperwork, and everyone has quietly accepted it.
A referral arrives as a fax. Someone reads it, types it into a portal, calls a payer to check coverage, waits, chases a missing page, and types it again somewhere else. None of that is care. All of it is the reason a patient waits eleven days for an appointment that could have happened on Thursday.
Why we think this is solvable now
The work has not changed in twenty years, but the part that made it un-automatable has. Reading a badly scanned fax, understanding that page four contradicts page two, and knowing which payer policy applies used to require a person. It no longer does, for the routine majority of cases.
What still requires a person is the exception, the judgement call and the signature. So we built for that split rather than pretending it does not exist. Agents handle the volume, a queue surfaces what they should not have decided alone, and every decision carries its reasoning so the review takes seconds rather than repeating the work.
We are early, and the honest state of things is on the homepage rather than buried here. Intake works today. Coding and denial recovery are being built with our first partners, in that order.
Who is behind it
Small team, and we would rather say so than list titles we have not filled.
What we will not do
A human owns every code
Agents draft, people sign. Anything above your confidence threshold or your dollar threshold goes to a person, and the routing rules are yours to set, not ours.
Explainable or it does not ship
Every code and every appeal carries the reasoning and the source page behind it. If an auditor cannot follow it back, we have built the wrong thing.
A BAA before any real document
Pilots run on de-identified or consented data until the paperwork is signed. No exceptions, including for a deal we want.
Nobody else's numbers
We will not show you another provider's results to sell you ours. Run the pilot on your own backlog and judge it on that.